Shipping costs for large baskets have always been high and will continue to rise as fuel surcharges increase. We want the shipping charges you pay to be in balance with your merchandise total. Since the size of a box strongly influences the cost of shipping, filling the empty space inside large baskets with smaller items is smart.

Yeees! Adding more baskets doesn’t increase the shipping-to-merchandise-total imbalance as our set of 3 baskets can be nested inside one another, so we end up just adding large boxes without empty space to your order. Problem solved.

We definitely understand basket obsession (we have it, too). With a variety of smaller baskets, you can certainly stay true to baskets while still filling the empty interior space of a large hamper. When adding smaller baskets, pay attention to the diameter of the baskets you’re hoping to fill, and don’t try to add baskets with a larger diameter.

Yes, it’s possible to add so many small, heavy items that shipping increases due to weight. Once again, balance is key. Our order fulfillment team does a fantastic job of packing items together for maximum safety during shipping. Their goal is to maximize empty space so you can profit more!

Carrier: We ship most orders via UPS ground shipping. Our commercial volume discount keeps shipping costs as low as possible. We charge you for the cost of shipping plus a small boxing fee if your order is shipped in new boxes.

Boxing: When we can, we use sturdy recycled boxes to reduce our footprint and keep our costs low. We pass that savings on to you by not charging a boxing fee. If you prefer recycled boxes, please indicate this in the comments field when checking out. If you are averse to recycled boxes, please indicate that as well. If recycled boxes are not available, we use new heavy-duty corrugated cardboard boxes.

Padding: We use reclaimed packing materials like shredded paper, packing peanuts, air bladders, lightweight cardboard, and dunnage. We have an extended network of businesses and other outlets that happily contribute packing materials. This keeps our costs low.

Careful Packaging: Our order fulfillment team takes great care when packaging your orders. Since each order contains a unique assortment of products with varied shapes, sizes, and weights, they package each order with the safety of the products and the most cost-effective manner of packaging in mind. Over the years, our packers have received compliments galore about their thorough packaging.

LTL Shipments: On occasion, the volume of your order warrants a pallet. In these cases, we seek the best possible quote to get your shipment to you safely at the most reasonable price.

Federal Express: We will ship via FedEx Ground or Expedited at your request. Since Fedex is not our default carrier, we are charged a $12 pick-up fee per shipment that we pass along to you.

Using Your Own Shipper Number: We are happy to ship your orders using your UPS or FedEx shipper number. To arrange this, please indicate your shipper number during checkout. You may be charged a small boxing fee if we use new boxes to package your order.

International Shipments: We wish to make ordering Tom-Bag by Fabiola merchandise as easy as possible for buyers outside the United States. We require international businesses to utilize a freight forwarding service located in the United States. We will ship your order via UPS Ground to the forwarder, and they will consolidate your order with other shipments going to your country. Click here to search the Federal Maritime Commission’s list of licensed freight forwarders.

Direct From Africa: We will organize containers or air shipments to your location if the volume of your order warrants such shipments. We generally work out the details of such orders by phone, as you will be subject to receiving F.O.B. pricing.

We understand that, on occasion, a buyer may not be completely satisfied with the merchandise received due to personal taste. To arrange a return, please email Customer Service or call us between 8 a.m. and 4 p.m. Pacific time at (240) 675-0625. All returns must be initiated within 7 business days of receipt of merchandise and are subject to a 15% restocking fee. Items damaged in return transit due to improper packaging will not be refunded.

Our order fulfillment team works hard to ensure that your order arrives in perfect condition. Occasionally, conditions beyond our control during shipping result in damage. If your merchandise arrives damaged, please submit a claim form through the link below within 7 business days to arrange a claim, replacement, or account credit.

Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection.

Thank you for your patience and consideration!